TERMS AND CONDITIONS
Fees are charged on a ‘per term’ basis, and will be issued via email in either Week 2 or 3 of each term, and must be paid according to the date of required payment stated on your invoice.
Fees can be paid by internet banking OR via credit card (instructions can be found on your invoice).
Bank account details: Head Held High Ltd, ANZ: 01-0274-0419992-00.
When paying by internet banking, please include the student’s full name in the particulars field and the invoice number in the reference field.
We offer a 10% discount on your fees when there is more than two students in your family scheduled for HHH lessons. If you are entitled to the discount your invoice will reflect it.
A late payment fee of $25 will be charged to overdue invoices and if necessary lessons may be suspended or cancelled by us and costs of recovery of any overdue amount charged to you.
POLICIES & PROCEDURES
1.1 Enrolments for classes are rolled over each term unless notice of withdrawal is given prior to the beginning of the new term.
1.2 All tuition fees are non-refundable except in the event that classes are cancelled or exceptional circumstances (eg. bereavement or serious illness). We will always endeavour to arrange catch-up classes in the circumstances that we are not able to provide the number of classes mentioned below (1.3). Part-term withdrawals are not refunded, unless under exceptional circumstances (eg. bereavement or serious illness).
1.3 Fees are based on the understanding that a minimum number of 8 weeks of lessons are guaranteed per term. All public holidays have been accounted for in our fees structure and curriculum. No catch-up classes will be scheduled in these circumstances. Note: There is no extra charge to you in circumstances where your child receives a 9 or 10 Week term.
1.4 Invoices will be sent in Week 2 or 3 of each term, and must be paid according to the date of required payment stated on your invoice. Late fees will incur a $25 penalty. Failure to pay your fees on time may result in the loss of the enrolment position.
1.5 If your child’s teacher is away, we will arrange a relief teacher for that class. If that isn’t able to be arranged, a make-up lesson will be organised if the missed lesson means your child will not receive 8 lessons for the term (as per 1.3 above).
1.6 Fees left unpaid at the end of each term may be put in the hands of a debt collector and you will be liable for any additional costs associated with collection and recovery.
2.1 When a student stops lessons part way through a term, no refund is made available, due to the provision which has been made for teaching hours and venue rental for the remainder of the term.
2.2 Students who have left HHH lessons part way through the school term and wish to return the following term will need to re-enrol, and places in a class will be allocated as space allows.
2.3 In cases of illness or injury of/to a student, one make up class per term can be arranged. All make up classes must be within the same term and only in classes where positions are available, and subject to teacher approval.
2.4 Refunds are not given for students who are absent from class due to illness, injury or personal circumstances unless students are absent for more than 3 consecutive weeks and the Head Held High office has been informed at the time. Refunds and make-up lessons are not given for students who are absent for holidays.